One or more of the items in your cart is a recurring or deferred purchase. By continuing, I agree to the cancellation policy and authorize you to charge my payment method at the prices, frequency and dates listed on this page until my order is fulfilled or I cancel, if permitted.
Have a question about your order, shipping, or returns? We're here to help! Feel free to reach out via the contact form below or email us directly at support@ihum.shop. We usually respond within 24 hours on business days.
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FAQs
Have a quick question? Check our FAQs for a quick answer
Email us
support@ihum.shop
Frequently asked questions
Have questions? We’re here to help
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods at checkout.
How long does shipping take?
We offer two shipping options:
Standard Shipping (Free): 5 – 12 business days
Premium Shipping (€9.99): 4 – 8 business days
Orders are usually processed within 1–2 business days.
How can I track my order?
You can track your order anytime via our tracking page: 👉 Track Your Order
Tracking info will also be sent by email as soon as your order ships. Didn’t receive it? Check your spam folder or contact us at support@ihum.shop.
What is your return policy?
You can request a return within 30 days of receiving your item via our return center: 👉 Return Portal
Items must be unused and in original packaging. Opened beauty products and supplements cannot be returned for hygiene and safety reasons.
Can I return opened beauty products or supplements?
Unfortunately, no. Due to health and safety regulations, we cannot accept returns on opened beauty products or consumable supplements.
When will I get my refund?
Once we’ve received and approved your return, your refund will be processed within 5 business days back to your original payment method.
I received the wrong or a damaged item—what now?
We’re very sorry! Please contact us within 48 hours of delivery at support@ihum.shop, and include photos of:
The item you received
The packaging
The shipping label
We’ll resolve it as quickly as possible.
Can I change or cancel my order?
Orders are processed quickly, but if you contact us within 4 hours of placing your order, we may be able to modify or cancel it. After that, we cannot guarantee changes.
What are your customer service hours?
Our support team is available: Monday to Friday – 09:00 to 17:00 (CET)
